Ordering Online with us is safe and secure!
We employ a method of interaction with our visitors that does not compromise credit card information. This online system is 100% secure.
We encourage you to feel comfortable using your credit card to conduct commerce on our site. If you wish, you may also send us a Money Order (only) or a personal check. Personal checks and Money orders will delay your order as we must wait for your funds to clear before we ship any merchandise.
Please allow an additional 7-10 business days for shipping of your merchandise if paid by personal check. To order by check, just print the order form with your shopping cart contents from the order confirmation page and complete the necessary fields, then mail the form to the address above. RUSH SHIPPING IS SUBJECT TO AVAILABILITY.
Return / Refund Policy
Gulden is committed to quality. A Returned Authorization Number (RA#) is required prior to returning any products. Email quality@guldenophthalmics.com to request a Return Authorization Number. Returns received after 30 days are subject to a 30% restocking fee. Returned products must retain original product packaging. The product must be in new, resalable condition. All returned items are inspected upon receipt. Gulden is not responsible for returns received without a Return Authorization Number. Refunds/Credits are in the amount of the product, shipping costs incurred will not be refunded. Refunds may deduct shipping charges incurred by Gulden. It is recommended that you use a shipping carrier that provides tracking information for any return.
Return of Sterile Products
Sterile products that have been opened are not returnable. Any sterile products returned will incur a 15% restocking fee.
Expired sterile products may be exchanged if purchased within 6 months of the expiry date. The original invoice/purchase order number will be required to authorize the exchange. The exchange must be requested no longer than one month after expiration.
Damaged Items / Damaged Shipment
If you discover that an item is damaged, inform Gulden within 5 days of receipt; once we receive the product back, we will exchange the item. If your items were damaged in shipping please retain all packaging and inform Gulden within 2 days; a claim will need to be made with the shipping carrier.
Orders Refused by Recipient
Orders returned to Gulden due to recipient not accepting delivery will incur a 30% restocking fee. Shipping charges incurred will not be refunded.
Delivery Information
Delivery charges are calculated on a per-product basis. Please make note of the delivery charges associated with each item. RUSH SHIPPING IS SUBJECT TO AVAILABILITY.
Prices
Goods are charged at price shown on the product pages on the date the customer places the order and are exclusive of VAT. Prices are correct at time of publication. Errors and omissions are excepted. Orders will be processed at our published prices, otherwise, in the case of any unexpected change in price, you will be informed and asked if you wish to reconsider your order before proceeding.
Complaints
If we should receive a complaint about any part of our service, by phone, fax, e-mail or letter, then it will be dealt with promptly (we will reply within 5 working days). It will then be dealt with confidentially, and effectively.